๐๐๐๐๐๐๐๐โข ยท Customer Care
How can we help?
Questions about an outdoor product, an existing order, shipping, tracking, payment, a return, or a refund? Our customer care team is here to help.
Contact ๐๐๐๐๐๐๐๐โข using the details below. If your message concerns an order, please include your order number so we can assist you efficiently.
Questions About an Existing Order
For help with your order status, delivery, tracking, or order details, email service@zevqurax.com with your order number and the email address used at checkout.
Problems With Your Order
If an outdoor product arrives damaged, an item is missing, or you receive the wrong product, contact us within 7 calendar days of delivery.
Include your order number, a description of the issue, and clear photographs of the product and packaging where relevant. We will review the information and explain the next steps.
Before Returning an Item
Please email us before sending an item back. We will review your request and provide the designated return address and instructions. Do not automatically send returns to our registered business address.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests involving a carrier investigation, payment review, or additional order information may take longer to resolve.
Customer service hours: 8:00 AM โ 10:00 PM Daily.
Business & Contact Information
Still have a question?
Email service@zevqurax.com or call +86 400 887 1133. Please include your order number if your question is about a purchase. We are available 8:00 AM โ 10:00 PM Daily.