Available payment methods are displayed at checkout. The methods offered may depend on your location, device, currency, and the payment providers currently supported by our store.

Select one of the methods shown at checkout to complete your purchase. We cannot guarantee that a particular payment method will always be available.

When you submit an order, your payment provider may authorize or verify the transaction. If authorization is declined, the order may not be completed.

A temporary authorization or pending amount may appear on your account. The timing of its release is controlled by your bank or payment provider.

Payment information entered at checkout is handled through Shopify checkout and the applicable payment provider. We do not ask you to send your complete card number or payment credentials by email.

Security reminder: Do not email complete card details, passwords, or other sensitive payment credentials to customer support.

Product prices and the applicable currency are displayed on the website. At checkout, review your selected outdoor products, quantities, delivery details, any applicable taxes, and shipping charges before completing payment.

The final payable amount appears before you submit your order. Please correct any order details that are inaccurate before paying.

Your bank or payment provider may apply currency conversion, international transaction, or other charges under its own terms. Those charges are determined by the financial institution and may not appear in our checkout total.

If you have a valid discount code, enter it in the designated field at checkout. Confirm that the discount appears in your order total before paying. Promotional conditions, exclusions, and expiration dates may apply.

Discount codes generally cannot be added to an order after it has been placed.

If payment is declined, check the details entered at checkout or contact your bank or payment provider. A pending authorization does not necessarily mean an order was completed.

If you believe you were charged twice, email service@zevqurax.com with your order number and the dates and amounts of the transactions. Do not include full payment card details in your message.

Following a successful checkout, an order confirmation is sent to the email address provided with your order. If you do not see it, check your spam folder and confirm that the address entered at checkout was correct.

Contact our customer care team if you need help confirming whether an order was placed.

For a question about an order payment, email service@zevqurax.com or call +86 400 887 1133. Include your order number and a brief description of the issue. We aim to respond to customer inquiries within 24 hours; matters requiring additional review may take longer to resolve.

Customer service hours: 8:00 AM – 10:00 PM Daily.