Depending on how you use our store, we may collect:

• Contact details such as your name, email address, phone number, and shipping address.
• Order details such as the outdoor products you purchase, order history, and delivery information.
• Payment-related information needed to complete a transaction through the checkout provider.
• Messages you send to customer support.
• Technical information such as your device, browser, IP address, and interactions with the website.

We receive information when you place an order, create an account, contact us, or otherwise provide it through the website. Some technical information is collected automatically when you browse. Service providers may also supply information needed to process payments, fulfill orders, or support the store.

We may use personal information to:

• Process payments, confirm orders, and arrange delivery.
• Respond to questions and provide customer support.
• Handle returns, refunds, and order-related issues.
• Maintain the website and improve the shopping experience.
• Detect misuse, protect transactions, and meet applicable legal obligations.
• Send marketing communications where permitted and in line with your preferences.

Our website and its service providers may use cookies and similar technologies to remember preferences, support checkout, understand website activity, and improve performance. You may be able to manage cookies through your browser settings. Disabling some cookies may affect how the store functions.

We may share information with providers that help operate the store, including ecommerce hosting, payment processing, shipping, analytics, and customer support services. We share information needed for those services and may disclose information when required by applicable law or to protect our rights and customers.

Payments are handled through Shopify checkout and the payment providers available at checkout. Payment details entered during checkout are processed by the applicable provider. Please do not send complete card numbers or payment credentials by email.

We use your order and delivery details to prepare your purchase, provide shipping updates when available, and assist with delivery questions. Necessary shipping information may be shared with the carrier handling your order.

We retain personal information for as long as reasonably needed to manage orders, provide support, comply with applicable obligations, resolve disputes, and maintain appropriate business records. Retention periods depend on the type of information and the reason it is held.

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to object to certain uses of it. These rights may be subject to applicable exceptions.

To make a privacy request, email service@zevqurax.com. We may need to verify your identity before responding.

Please describe your request clearly and include the email address associated with your account or order, where relevant. We will review the request and respond in accordance with applicable requirements.

If you receive marketing emails from us, you can use the unsubscribe option in those messages to stop receiving them. We may still send necessary messages about an order, customer service request, or transaction.

We use reasonable measures intended to protect personal information from unauthorized access, disclosure, loss, or misuse. No method of online transmission or storage can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect unauthorized activity.

Our online store is not directed to children, and we do not knowingly collect personal information from children for the purpose of selling our outdoor products. If you believe a child has provided personal information to us, please contact us.

Because our store and service providers may operate in different countries, personal information may be processed outside your place of residence. We handle such information in accordance with applicable requirements.

Our website may contain links to independent websites or use third-party services. Their privacy practices are governed by their own policies. Please review those policies when you use their services.

We may update this Privacy Policy to reflect changes in our practices or applicable requirements. The updated version will be posted on this page. For questions, contact service@zevqurax.com or +86 400 887 1133. Customer service hours are 8:00 AM – 10:00 PM Daily.